Data Protection

cloud-trek is committed to protecting personal data in accordance with applicable privacy laws, including the Australian Privacy Act 1988 and, where applicable, the European Union General Data Protection Regulation (GDPR). This page provides additional information about data protection practices for individuals whose data we may process.

Data Controller

cloud-trek acts as the data controller for personal information collected through this website and in the course of providing our services. This means we determine the purposes and means of processing personal data.

Contact details:
cloud-trek
Level 8, 123 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract
• Legal Obligation: Where processing is necessary to comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request transfer of your data in a structured, machine-readable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within the timeframes required by applicable law (generally within one month). We may need to verify your identity before processing your request.

International Data Transfers

As an Australian company, data may be stored and processed in Australia. Where we transfer data to countries outside Australia, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and the purposes for processing. When data is no longer needed, it is securely deleted or anonymised.

Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest where appropriate
• Access controls limiting data access to authorised personnel
• Regular security assessments and updates
• Staff training on data protection practices

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals in accordance with applicable laws.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals based solely on automated processing of personal data.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC). For individuals in the EU, complaints can be lodged with the relevant data protection authority in your country of residence.

Changes to This Information

We may update this data protection information periodically. Any changes will be posted on this page with an updated revision date.

Last updated: September 2026